Question 1

Code of Conduct for LocalHostMallorca Guests

Accepted Answer

LocalHostMallorca connects guests to local hosts around the world, offers genuine experiences and builds bridges between cultures.
To ensure the connections created are mutually beneficial and respectful, any usage of the LocalHostMallorca platform must be in line with our Code of Conduct by which users agree:
 
1. To respect the professionalism of their local host
2. To not behave in an offensive, aggressive, threatening, harassing, racist or xenophobic nature, or with sexual connotations, inciting violence, discrimination or hatred towards their local host and surrounding people
3. To not to try to bypass the online booking system of the Platform and arrange a tour without booking it on the platform
4. To not contact a LocalHostMallorca host for a purpose other than:
- Arranging details of the booking for a LocalHostMallorca experience;
- Arranging details of the meeting with the host;
- Asking for local tips & advice
5. To respect local customs and rules & regulations.

Question 2

Code of Conduct for LocalHostMallorca Hosts

Accepted Answer

LocalHostMallorca Hosts Code of Conduct contains quality standards as well as basic requirements for hosting.
I. Quality Standards
Host quality at LocalHostMallorca is defined by the following standards:
Passion
Passionate hosts are the heart of LocalHostMallorca. Our promise to travelers is to offer them a unique experience, led by hosts that are passionate about the topic of the experience, have a personal connection to it, and deep knowledge of it.
As a host, you are expected to communicate this passion with your guests:
Know your topics in depth, extra research and preparation work can make a world of difference.
Be fully present during the experience, for example avoid getting distracted by your mobile.
Be open and reactive to the feedback you receive from guests and LocalHostMallorca.
Authenticity
LocalHostMallorca hosts want to share the real soul of their city, offering an authentic experience to guests.
Provide an authentic experience by sharing a unique perspective, unveiling secret gems, providing unique access to your guests. Remember that guests booked you because they are looking to experience something they could not do by themselves!
Connection
Connecting cultures and people is our mission. Connect with your guests at all the steps of their LocalHostMallorca journey.
Before meeting the guests: 
Be available to reassure your guests and answer their questions. They might need some extra information, or simply reassurance that they picked the right host and experience.
If any changes are necessary on the route or plan for the experience, communicate it clearly to your guests. Make sure that they are comfortable with the changes. 
During the experience:
Pay attention to your guests' needs: specific groups (elderly, children, persons with disabilities) may need special care.
Face your guests and make pauses when giving an explanation to make sure everyone in the group feels involved and engaged.
Be mindful of cultural differences, remember that different people may expect different behaviors and have different sensitivities. Remain curious and keep an open mind. 
After the experience:
Following up on the experience and sharing extra information and tips with the guests can go a long way!
Not meeting these standards will result in an incompatibility to work as a LocalHostMallorca host. If you need any extra support or coaching, we are here for you. 
II. Hosting requirements
The following requirements are minimum standards that hosts must fulfill to keep a LocalHostMallorca profile. Any breach of these requirements will result in a performance breach and may lead in your removal from the platform.
Professionalism
Hosts are required to respect the following professional standards:
Being available and reachable by both the guests and the office, in particular for any urgent or time sensitive issue, and around the time of a booking.
Having an appropriate and professional presentation and outfit, respecting hygiene standards.
Communicating with guests and LocalHostMallorca in a polite and respectful manner.
Respecting the commitment that is a booking. Unforeseen situations can of course happen, but being late, cancelling or not showing up to a booking without informing your guests and without a valid reason is not acceptable.
Avoiding any inappropriate behaviour such as smoking during a tour.
Brand loyalty
LocalHostMallorca hosts represent the LocalHostMallorca community, and are therefore expected to respect the following limitations:
LocalHostMallorca tours should always be private. Unless specifically stated otherwise, or requested by LocalHostMallorca with the agreement of all parties, groups from different bookings cannot be mixed, and no other participants but the guests are allowed to join.
Experiences must always be led by the host of the booking, hosts should never send another person to fill in for a booking.
Hosts must refrain from expressing negative feelings about LocalHostMallorca, or complaining about the company or any of its parties in front of the guests or on public platforms. All complaints and feedback should be addressed directly to the LocalHostMallorca team.
Be mindful of your online presence and set your privacy settings accordingly. Keep in mind the LocalHostMallorca image when sharing your social profiles.
Use the LocalHostMallorca platform genuinely to promote your profile and offer experiences to guests but refrain from using the LocalHostMallorca platform to conduct other business with guests (for example by trying to bypass the online booking system) or other hosts.
Remain impartial and keep a service mind and a calm temper when interacting with guests.
Hosts should not solicit tips and do not discuss remuneration with guests.
Safety
Hosts commit to maintaining high standards of safety and security when providing a service to guests. The following standards apply:
LocalHostMallorca hosts should always avoid unsafe situations and assess tour activities for potential hazards or critical points. 
Informing guests of relevant safety procedures when necessary, keeping the relevant emergency numbers and being aware of the closest medical facilities is a must.
Hosts must never be intoxicated on a tour/experience. Drinking alcohol is forbidden if wine or beer tastings are not included in the tour for guests (for example, Wine & Tapas tour).In addition, hosts commit to never purchasing an alcoholic drink for a minor.
Possession or use of illegal drugs on tour will result in instant removal from LocalHostMallorca platform. 
Emotional or intimate involvement with any guest – whether real or perceived, and as assessed by LocalHostMallorca in its sole discretion, will lead to the instant removal from the platform. LocalHostMallorca hosts are in a position of trust and are expected to act accordingly at all times while on a tour.Hosts should never enter guests’ hotel rooms to avoid any possible misunderstandings or misinterpretations.

Question 3

Quality of information

Accepted Answer

While we do our utmost best to verify the quality of the events hosted by our hosts, we cannot guarantee these are flawless and neither can we guarantee that all content on our website is without errors.
 
In the event of misleading representation or misconduct on our website or in the framework of the events held by hosts through our website and/or services, we may decide, in our sole discretion, to credit the traveler with a refund for the reservation amount paid or part thereof and charge the host with this amount. No action of us may be construed as accepting any liability other than as mentioned herein.
 
When rendering our service, the information we disclose is based on the information provided to us by the hosts. Although we will use reasonable skill and care in performing our service and verify (most of) the hosts we cannot guarantee that all information is accurate, complete and/or correct. Each host remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information displayed on our platform.
 
Therefore, use your own best judgment when using any of the services provided by our hosts.
 
Notwithstanding the foregoing, we, including without limitation any content, data and any information related hereto, is provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, express or implied, including but not limited to warranties of title or non-infringement or implied warranties of use, merchantability or fitness for a particular purpose or use.

Question 4

Legal entity

Accepted Answer

LocalHostMallorca is a private company based in Spain, with office located at Plaza Jorge Luis borges, 11A, 07005 Palma de Mallorca, Spain.

Question 5

Proprietary Material

Accepted Answer

LocalHostMallorca content may not be used or copied without explicit authorization from LocalHostMallorca.
All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively "Proprietary Material") on this website is owned by LocalHostMallorca, or is used with the owner’s permission. This Proprietary Material is protected in all forms, media and technologies. Users may not copy, download, use, redesign, reconfigure, or retransmit anything from this website without LocalHostMallorca' prior written permission

Question 6

Liability

Accepted Answer

LocalHostMallorca’ responsibility is limited to facilitating the availability of our website, application and services. The participation in any of the events hosted by the hosts is at your own risk.
LocalHostMallorca’ liability for damages shall be limited to the amount paid by guests.
Except as provided herein, in no event shall LocalHostMallorca be liable for any indirect, special, incidental or consequential damages of any kind, whether in an action of negligence or other tortious actions resulting from or arising out of participation in any of the events hosted by the hosts.

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